Customer Centricity

Customer Support

Customer support used to mean a face-to-face conversation with a customer or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, webchats, and even smartphone apps.  The customer experience begins long before the purchase is made.

With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Customer Centricity

Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.